How Schwab and River Wealth Advisors Protect Your Online Data

Schwab’s comprehensive approach to cybersecurity integrates complementary tools and technologies, stringent processes and controls, and specially trained employees.

Cutting-Edge Tools and Technology

Here are some examples of how Schwab leverages technology to keep your accounts and information safe.

  • Behavioral analytics. Schwab uses software to help identify irregular patterns, such as alerts that notify us when a client transaction appears atypical based on the client’s history.

  • Hardened infrastructure. Employee access to software, tools, systems, and websites is restricted to align with their particular job function.

  • Secure login capabilities. To ensure that your login is as secure as possible, Schwab sets up stringent system requirements, such as strong passwords and account lockout after a number of failed password attempts.

  • Robust phone call verification. During calls, Schwab service teams leverage such tools as Schwab’s voice ID service to streamline the verification of an account holder’s identity. Schwab also offers other secure caller authentication tools.

  • Additional safeguards. Schwab has other tools, policies, and reinforcements, such as automatic logoff if your online session times out due to inactivity, as well as  the use of onetime codes if you log in using a device that their system doesn’t recognize.

Stringent Operational Controls

  • Limited employee access. Only designated employees can access your information and account.

  • Stringent validation of your identity. Schwab secures all channels through which you access your Schwab accounts. When you call Schwab, their call centers authenticate your identity before you can conduct transactions. When you visit a branch, Schwab requires that you verify your identity to conduct business.

  • Validation of key transactions. When sensitive account events occur—such as money being moved in or out, the purchase or sale of a security, or a change in your personal information—Schwab can send you an alert.

Incident Response

If you suspect data compromise or fraud, call the Schwab Alliance team immediately at800-515-2157 or River Wealth Advisors at717.888.9830.

  • Schwab has a Data Incident Response plan in the event of a data breach. Based on an analysis of the situation, Schwab will take the necessary actions defined by their plan, such as working with third parties, including law enforcement, examiners, and regulatory agencies, as appropriate.

How River Wealth Protects Your Data

Everything we do at River Wealth Advisors is through the lens of protecting your personal information and ensuring only you or your legally authorized designee can access your accounts. Our team participates in weekly cybersecurity training, as well as more intensive cybersecurity training annually. We will call you immediately if we detect anything that seems amiss and follow the appropriate protocols to protect your sensitive and confidential information.

Rebecca Stevenson